I’d never heard of this airline before last week. Then I caught a call from someone who’d been booked on them. There was no other way to help him, had to sell him a new ticket on a new carrier, and he’ll pursue refund with them himself.
In the week running up to the collapse of Monarch Airlines, one crew member noticed that something was awry. The soap had run out on a flight back to Gatwick and a request to replenish supplies was left unanswered. A few days later, on Monday this week, Monarch was no more: almost 2,000 staff would be laid off and the travel plans of 860,000 passengers would be disrupted.