My husband David has been saying this for years: if he could only give his "geek code" when calling Dell for customer service, so that he immediately gets transferred "up the line" to a higher level tech service representative from the get-go.
Dell considers dividing support for geeks, grandmas | Chicago Tribune
Dell Inc., sued earlier [...]
They stole David’s idea!
May 18th, 2007 · 2 Comments · Geek Out!
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